RebateTrail Terms of Service

Effective Date: April 7, 2026

Last Updated: October 12, 2026

Welcome to RebateTrail (the "Platform"). The Platform is operated by Mantu (Shanghai) Travel Consulting Co., Ltd. (缦途（上海）旅游咨询有限公司, Building 1-3, No. 63 Liantai Road, Baoshan District, Shanghai; the "Company").

Please read these Terms of Service (these "Terms") carefully before registering for or using the Platform, paying particular attention to the provisions in bold. If you do not agree to any part of these Terms, do not register for or use the Platform.

By clicking "Agree" or "Register," or by using the Platform in any way, you acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety.

1. Definitions

Unless otherwise stated, the following terms have the meanings set out below:

Platform: the RebateTrail website (rebatetrail.com), WeChat Mini Program, Alipay Mini Program, iOS and Android mobile applications (the "App"), and related services
User (or "you"): an individual who registers for and uses the Platform
Agent: a merchant or organization that partners with hotels and suppliers and is responsible for cashback settlement and distribution. The Platform acts as a technology service provider, offering information matching and rule-based calculation for the cashback process between Agents and Users
Cashback: a cash rebate that the Agent, at its sole discretion, decides whether and in what amount to distribute to a User, based on the Agent's actual settlement with upstream suppliers. Amounts shown on the Platform are rule-calculated reference values and do not constitute payment commitments
Cashback application: the act of submitting hotel booking information through the Platform to apply for cashback
Online Booking: searching for, booking, and paying for a hotel room directly through the Platform, as distinct from a cashback application
Prepaid: a payment method in Online Booking under which you pay the full room charge online through the Platform when placing the order, the Platform collects the room charge in its own name and books the hotel in its own name, as distinct from "Pay at Hotel," where you pay at the hotel
Wallet: a bookkeeping tool maintained by the Platform for each User, recording Agent-confirmed cashback amounts, withdrawal requests, and the balance deductions and returns on Prepaid orders. The wallet is not fund custody or escrow. Where you use your wallet balance to offset a Prepaid room charge under Section 3.12, you are deemed to have instructed that the corresponding cashback be used to pay the Platform for the room charge
Cashback case: a processing unit created after the Platform applies its rules to a cashback application

2. Account Registration and Management

2.1 Registration Requirements

To register, you must:

Be at least 18 years old with full civil capacity
Provide truthful, accurate, and complete registration information
Register only one account — holding multiple accounts is prohibited

2.2 Registration Methods

The Platform supports the following registration and login methods (availability varies by client):

Email: provide a valid email address and complete verification
WeChat: authorize via WeChat in the Mini Program or the App
Alipay: authorize via Alipay in the Alipay Mini Program
Google: authorize via a Google account on the web or in the App
Sign in with Apple: authorize via an Apple account in the iOS app or on the web
Passkey: after creating a passkey on a registered account, sign in with your device's fingerprint, face, or screen lock

Regardless of method, each person may register only one account. If different third-party accounts point to the same person and result in duplicate registration, the Platform may act under Section 7.1.

2.3 Account Security

You must safeguard your login credentials and must not transfer, lend, or allow others to use your account
You bear all losses caused by unauthorized use of your account due to your own fault
If you discover any account anomaly, contact us immediately

2.4 Accuracy of Information

You warrant that your registration and booking information is truthful, accurate, and complete
If a cashback application cannot be processed or fails review due to false or inaccurate information, you bear the consequences
We may verify account information and may suspend or terminate your account if it is found to be untrue

3. Services

3.1 Overview

The Platform is a technology service platform for hotel cashback rule determination and tracking, providing information matching, rule-based calculation, and reconciliation assistance between Users and Agents. The Platform does not participate in cashback fund settlement or distribution, does not hold User funds, and assumes no payment obligation for final cashback distribution.

3.2 Cashback Process

Submit a cashback application: provide your hotel booking details (reference number, check-in date, hotel brand, etc.)
Verification: the Platform verifies the booking information
Rule-based determination: cashback may enter the determination process only after the stay is completed. Bookings where the stay was not completed (cancellations, no-shows, early checkouts, etc.) do not generate cashback
Recording: once the Agent confirms the cashback amount, it is recorded in your wallet (a bookkeeping entry only — the Platform does not hold the funds)
Withdrawal: when withdrawal conditions are met, you may request a withdrawal; the Platform forwards your request to the Agent, who completes the payment

3.3 Cashback Calculation

The Platform calculates reference cashback amounts based on Agent-provided rules. Whether cashback is distributed, the final amount, timing, and method are determined solely by the Agent. Displayed rates and estimates are reference values only and do not constitute commitments
The Agent may adjust cashback amounts based on its actual upstream settlement, including the cashback base, cashback rate, and whether to distribute at all
Cashback does not include taxes, service fees, cancellation charges, or other non-commission components
FX and settlement costs are deducted from cashback. These arise from currency conversion and third-party settlement fees incurred during commission settlement; rates are as published at the time of adjudication. The post-deduction amount is your net cashback
Where currency conversion applies, the exchange rate is the one used by the Agent at actual settlement; rates displayed on the Platform are reference values that may differ from real-time market rates. The final cashback amount is the amount actually distributed by the Agent

3.4 Cashback Eligibility

Cashback applies only to hotel bookings paid for and actually stayed in by you personally. Bookings on behalf of others, bookings made using another person's account, or bookings where the booker differs from the guest are not eligible. If the Platform or Agent identifies patterns inconsistent with these requirements, the Agent may require your tax identification number, require you to fulfil applicable tax obligations, and/or suspend your account, refuse cashback, or stop processing withdrawals — without prior notice.

Some hotels or rates do not qualify for cashback, and the Platform marks them on the page as "Not eligible for cashback." No cashback is generated for Online Booking orders for such hotels or rates, and the Platform will not automatically create a cashback application for such an order.

3.5 Cashback Exclusions

Cashback is not generated or is cancelled where:

The booking is cancelled or fully refunded
You did not complete the stay (no-show)
The booking information submitted is false or inaccurate
The same booking is submitted more than once
The hotel refuses to pay the commission or the commission is clawed back
The booking violates the hotel's terms and conditions
You have engaged in prohibited conduct under Section 7

The Agent may also refuse any particular cashback without giving a reason. The Platform may likewise recommend withholding based on risk-control policies, including but not limited to:

Bookings involving sanctioned individuals, entities, or regions
Transactions flagged by Platform or Agent risk-control policies
Any case where the Agent determines, for commercial reasons, that cashback should not be paid

3.6 Cashback Timeframe

Due to varying hotel commission settlement cycles, it typically takes 30 to 90 days from application to final confirmation
In special cases (e.g. delayed hotel settlement), the period may be longer
The Platform will make reasonable efforts to expedite processing but does not guarantee specific timelines
You are responsible for submitting cashback applications promptly so that we can verify them. If no application has been submitted for a stay within 365 days after its check-in date, you can no longer claim that cashback, and the corresponding cashback will be treated as the Agent's revenue.

3.7 Automated Recognition of Booking Confirmations (Optional)

When submitting a cashback application, you may upload a screenshot of your booking confirmation and have the system read and pre-fill the form. This feature is optional; you may fill the form manually at any time
A recognition result is not a confirmation of accuracy. The system may misread, miss, or misinterpret content
Check every field before submitting. The form you confirm and submit is treated as filled in by you.
The feature is subject to rate and daily usage limits and may be adjusted, suspended, or withdrawn at any time
Uploaded images are sent to a third-party AI service provider for processing; see Section 1.9 of the Privacy Policy

3.8 Online Booking

In addition to cashback applications, the Platform offers Online Booking, letting you search for, book, and pay for a hotel room directly on the Platform. Online Booking offers two payment methods, Pay at Hotel and Prepaid. Pay at Hotel orders are subject to confirmation by the hotel and the booking service provider we work with, and remain governed by the hotel's and booking channel's own terms, policies, and cancellation rules. For Prepaid orders, the Platform collects the room charge in its own name and books the hotel in its own name, and Sections 3.12 and 3.13 apply.

Cashback from Online Booking is subject to the same rules on calculation, eligibility, exclusions, and timeframe in Sections 3.2 through 3.6.

3.9 Estimated Cashback

The "estimated cashback" shown on Online Booking pages is a reference figure only, calculated under the Platform's current rules. It is not a commitment or guarantee as to the final cashback amount, timing, or whether it will be credited at all. The actual amount is determined by the Agent based on upstream settlement data and may differ from the estimate at the time of booking; such a difference is not a breach by the Platform.

3.10 Payment Information

When placing a Pay at Hotel order, you provide bank card details to complete payment. Card numbers and other sensitive payment data are encrypted on your device before transmission; the Platform's servers never access or store plaintext card numbers.
Encrypted payment data is decrypted, stored, and used for charging by the booking and payment processing service provider we work with, under that provider's own security measures and policies
If you choose to "remember this card," the Platform stores only non-sensitive summary data — card type, last four digits, and expiration date — for display and expiry reminders. Full card details remain with the service provider
You may delete a saved card at any time; this also notifies the service provider to delete its copy
You are responsible for unauthorized transactions arising from payment information you have saved or used, unless caused by the Platform's or service provider's fault
Prepaid orders are paid through WeChat Pay, Alipay, or wallet balance and do not require you to provide bank card details (see Section 3.12)

See Section 1.10 of the Privacy Policy for how this information is handled.

3.11 Frequent Traveler Profiles

To help you fill in guest details quickly, the Platform offers a "frequent traveler" profile feature for saving a guest's name (in pinyin), nickname, contact details, and hotel-chain loyalty/membership numbers
This information is entered and saved by you, used only to pre-fill the booking form, and submitted to the hotel or booking service provider upon order confirmation to complete check-in and verify loyalty benefits
You must ensure saved information is accurate. If you save another person's details, you must have their consent for the Platform to store and use that information. You bear the consequences of inaccurate or unauthorized information
You may add, edit, or delete frequent traveler profiles at any time

See Section 1.10 of the Privacy Policy for how this information is handled.

3.12 Prepaid

The room charge for a Prepaid order is collected by the Platform in its own name, and the Platform books the hotel in its own name. The Platform is the counterparty to Prepaid orders
Prepaid supports WeChat Pay, Alipay, and wallet balance, which may be combined; the payment methods available on each client are as shown on the page. Where wallet balance is applied, the amount applied will not exceed the lower of your withdrawable balance and the total amount due for the order
Prepaid orders are priced and paid in RMB only. Where a rate is shown in a foreign currency, it is converted into RMB (rounded up to the nearest fen) at the exchange rate locked by the Platform when you place the order; it will not be adjusted for later exchange rate changes, and refunds are made in the original RMB amount
Before you place the order, the Platform re-verifies the rate and the free cancellation deadline; if either has changed, you must re-confirm before you can place the order. Prepaid currently supports single-room bookings only
An order to be paid through WeChat Pay or Alipay must be paid within the time limit shown on the page (currently 15 minutes); an order not paid in time is closed automatically, and any wallet balance already applied is returned to your wallet
Bookings are subject to hotel confirmation. If, after payment, the hotel ultimately fails to confirm the booking (for example, because of a rate change or the room being sold out), the Platform will refund you in full; where the outcome is not yet clear, the Platform will handle it after manual verification
Amounts paid twice, or received only after an order has been closed, will be refunded in full by the Platform to the original payment method
Discounts such as instant reductions offered by WeChat Pay or Alipay are funded by them and do not affect the order amount
You must apply for an invoice for a Prepaid order through the Platform's online customer service. Invoices are not available for all Prepaid orders; an invoice may not be available for Prepaid orders at some overseas hotels

3.13 Cancellation and Refunds of Prepaid Orders

The free cancellation deadline for a Prepaid order is set by the Platform and is earlier than the cancellation deadline published by the hotel (generally 72 hours before the hotel's cancellation deadline, or 96 hours before it where the hotel does not provide time zone information). The specific deadline is shown on the order page and in the order details; the deadline shown when you placed the order prevails
Before the deadline, you may cancel in the order details yourself and receive a full refund. After the deadline, a Prepaid order cannot be cancelled or refunded, and partial refunds are not available
A rate with no free cancellation period is a non-refundable rate, and you must confirm that you understand this before placing the order; once paid, such an order cannot be cancelled or refunded
On refund, the portion paid through WeChat Pay or Alipay is refunded to the original payment method, and the portion paid with wallet balance is returned to your wallet. The time for a refund to the original payment method to arrive depends on the processing by WeChat Pay or Alipay
If an order is cancelled because of the hotel or the Platform, or a cancellation you submitted before the deadline is not accepted by the hotel, you will still receive a full refund
Apart from the above, in special circumstances, such as the hotel charging only part of the room charge or switching to payment at the hotel, the Platform will, based on its verification, proactively give you a partial refund, compensation, or an additional refund

4. Wallet and Withdrawal

4.1 Wallet

The Platform maintains a virtual wallet for each User, solely as a bookkeeping tool, to record Agent-confirmed cashback, withdrawal requests, and the balance deductions and returns on Prepaid orders
Wallet balances do not represent funds held or custodied by the Platform; actual cashback funds are managed by the Agent. Where you use wallet balance to offset a Prepaid room charge under Section 3.12, the amount applied is used to pay the room charge; the portion of a Prepaid refund returned to your wallet is treated the same as your other balance and may be used for further deductions or withdrawal requests
Wallet balances do not earn interest
Wallet balances are non-transferable

4.2 Withdrawal Rules

Withdrawal rules (minimum amounts, available methods, fees, etc.) are set jointly by the Platform and the Agent and may change at any time without notice. Review the current rules before each withdrawal request
Processing time: the Platform forwards your withdrawal request to the Agent upon receipt. The Agent typically completes review and payment within 30 business days, but timing depends on the Agent's payment arrangements. The Platform or Agent may extend processing for abnormal or high-risk requests

4.3 Withdrawal Account

Withdrawal accounts must be in your own name
You bear the consequences of payment failure or misdirected payment caused by incorrect information you provide
The Platform may review abnormal withdrawals and request identification as needed

4.4 Erroneous Credits and Cashback Recovery

If cashback is over-recorded due to a system error, the Platform may correct the wallet entry. If the Agent has already paid based on the error, you must cooperate in refunding the difference.

If the Platform or Agent has reasonable grounds to believe a cashback is erroneous — including but not limited to cashback that is not genuine, has been double-counted, or where the upstream commission was never received — the Platform and Agent may recover the cashback or adjust your wallet balance. This applies regardless of status, including cashback already marked as withdrawable or already paid via bank transfer, Alipay, WeChat Pay, or any other method; for amounts already paid, you must cooperate in refunding them. The Platform and Agent reserve the right to take anti-fraud and risk-control measures as they see fit.

4.5 Tax Obligations

Cashback, referral rewards, and other income received through the Platform may be subject to tax reporting obligations. You are responsible for understanding and complying with the tax laws of your jurisdiction and for reporting and paying applicable taxes. The Platform does not provide tax advice and does not withhold or remit taxes on your behalf (unless required by law). You bear all consequences of failing to fulfil your tax obligations.

5. Referrals and Rewards

5.1 Referral Program

You may invite new Users by generating a referral code
Referral reward rules (amounts, conditions, etc.) are as published by the Platform
The Platform may adjust referral program rules at any time

5.2 Reward Distribution

Referral rewards are credited to your wallet automatically once conditions are met
Rewards obtained through fraudulent referrals, self-referrals, or multi-account cross-referrals may be clawed back, and your referral eligibility revoked

6. Account Dormancy and Termination

6.1 Dormancy

If your account has no login activity for 18 consecutive months, it will be classified as dormant.

6.2 Consequences of Dormancy

The Platform may (but is not obligated to) close a dormant account and forfeit its balance
Before closing the account, the Platform will notify you via your registered contact information
Logging in within 30 days of notification restores the account

6.3 Voluntary Deactivation

You may request deactivation at any time
Your account cannot be deactivated for the time being if it has a balance, a pending cashback application, appeal, or withdrawal request, a booking for a stay that has not yet begun, a Prepaid order in progress, or a refund not yet completed. Please first request a withdrawal and apply for deactivation once the above have been resolved
If your balance is below the minimum withdrawal amount and cannot be withdrawn, you may contact the Platform's online customer service for assistance

6.4 Platform-Initiated Termination

The Platform may immediately suspend or terminate your account without prior notice if:

You breach any provision of these Terms
You engage in prohibited conduct under Section 7
Your account poses a security risk or exhibits abnormal activity
Required by law or regulatory authority

If an account is terminated for a violation, the entire balance is forfeited.

7. Prohibited Conduct

You must not:

7.1 Account-Related

Register multiple accounts (the same person, device, or payment account are treated as the same User)
Register with false identity information
Sell, transfer, or rent out your account
Misappropriate or attempt to misappropriate another person's account

7.2 Cashback-Related

Submit false, forged, or tampered booking information
Exploit system vulnerabilities to obtain undue cashback
Collude with hotel staff to fabricate booking records
Repeatedly submit the same booking information

7.3 Technology-Related

Use bots, crawlers, scripts, or other automated tools to access the Platform
Attempt to reverse-engineer, decompile, or crack the Platform
Launch denial-of-service attacks or otherwise disrupt normal operations
Access Platform systems or data without authorization
Call the automated recognition feature by automated means or at excessive frequency, or use it for images unrelated to cashback

7.4 Other

Use the Platform for money laundering or other illegal activities
Publish illegal, infringing, defamatory, or harmful content
Infringe the intellectual property of the Platform or third parties
Any other conduct violating laws or public order

8. Intellectual Property

8.1 Platform Content

All content on the Platform — including text, images, interface designs, software code, trademarks, and logos — is protected by PRC intellectual property law. You may not copy, modify, distribute, or otherwise use it without our written permission.

8.2 User Feedback

If you provide feedback, suggestions, or comments, you agree that we may use them freely to improve our services, without obligation.

9. Disclaimers and Limitation of Liability

9.1 Service Availability

The Platform is provided on an "as is" and "as available" basis
We do not warrant uninterrupted, error-free, or fully secure service
We will make reasonable efforts to restore service after interruptions caused by maintenance, upgrades, network failures, or force majeure, but are not liable for resulting losses

9.2 Third-Party Services

The Platform relies on hotel partners and Agents for commission data. If a hotel or Agent refuses, delays, or claws back commissions, the Platform is not in breach and is not liable.
The Platform is not responsible for hotel service quality, price changes, or booking terms
WeChat services are provided by Tencent; Alipay-related services by Alipay (China) Network Technology Co., Ltd. and affiliates; Sign in with Apple by Apple Inc.; Google Sign-In by Google LLC. The Platform is not responsible for the availability or security of these third-party services
The App is distributed through the Apple App Store, Google Play, or other channels operated by their respective providers; the Platform is not responsible for channel availability
Payment and processing for Pay at Hotel orders are provided by our booking and payment processing service provider; the Platform is not responsible for that provider's availability, security, or processing outcomes (except where caused by the Platform's own fault)
Payment services for Prepaid orders are provided by Tenpay Payment Technology Co., Ltd. (WeChat Pay) and Alipay (China) Network Technology Co., Ltd. (Alipay); the time for payments and refunds to the original payment method to arrive is affected by their processing

9.3 Cashback Amounts

Estimated cashback (including "estimated cashback" on Online Booking pages) is a rule-calculated reference only and does not constitute a commitment. Final amounts are based on actual Agent settlement
Exchange rates are based on the Agent's actual settlement rate. Reference rates on the Platform may differ from market rates; the Platform is not liable for the difference
The Agent may refuse any specific cashback for upstream-settlement, risk-control, compliance, commercial, or other reasons, without explanation. The Platform may also recommend withholding based on risk-control policies

9.4 Limitation of Liability

To the maximum extent permitted by law, the Platform's total liability under these Terms is capped at the total cashback you actually received through the Platform in the 12 months preceding the dispute.

The Platform is in no event liable for indirect, incidental, special, or punitive damages, including loss of profits, data, or goodwill.

9.5 Automated Recognition

The Platform makes no warranty as to the accuracy or completeness of recognition results.
If you submit without correcting an erroneous result, and your application is rejected or yields no cashback, the consequences are yours; the Platform is not liable
The feature depends on a third-party provider; its unavailability or errors do not constitute a breach by the Platform. You may still complete your application manually
You are responsible for the content of uploaded images. Do not upload sensitive personal information unrelated to the booking or information about others you have no right to process.

10. Dispute Resolution

10.1 Negotiation

Any dispute arising from or in connection with these Terms shall first be resolved by negotiation.

10.2 Litigation

If negotiation fails, either party may file suit with the competent People's Court at the place of performance: Baoshan District, Shanghai, PRC (中华人民共和国上海市宝山区).

10.3 Governing Law

These Terms are governed by the laws of the People's Republic of China (excluding Hong Kong, Macau, and Taiwan).

11. Amendments

We may amend these Terms as needed
Amended Terms will be published on the Platform with the updated date
For material amendments, we will notify you via announcements, email, or in-app prompts
Amended Terms take effect upon publication. After a material amendment, you must read and accept the amended Terms when you next sign in before you can continue using the Platform. If you disagree, stop using the Platform.

12. Miscellaneous

12.1 Entire Agreement

These Terms (together with the Privacy Policy and other rules published by the Platform) constitute the entire agreement between you and the Company regarding use of the Platform, superseding all prior communications.

12.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.

12.3 Waiver

Failure or delay in exercising any right under these Terms does not constitute a waiver.

12.4 Assignment

You may not assign any rights or obligations without our written consent. We may assign these Terms to an affiliate or successor upon notice.

13. Mobile Applications

13.1 License

Subject to compliance with these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on devices you own or control, solely for personal, non-commercial purposes. This is a license, not a sale.

You may not copy, modify, decompile, disassemble, reverse-engineer, or attempt to extract the source code of the App, nor rent, lend, resell, sublicense, or timeshare it.

13.2 App Store Terms

Your use of the App is also subject to the terms of the app store through which you obtained it. If these Terms conflict with those terms, the app store's terms prevail as between you and that store.

13.3 Apple-Specific Terms

The following applies only to the iOS app obtained from the Apple App Store:

These Terms are between you and the Company, not Apple Inc. ("Apple"). The Company, not Apple, is responsible for the App and its content
Apple has no maintenance or support obligation. All maintenance and support is provided by the Company
Warranty: to the maximum extent permitted by law, Apple makes no warranty regarding the App. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); beyond that, Apple has no further warranty obligation
Claims: the Company, not Apple, is responsible for all claims relating to the App, including product liability, regulatory non-compliance, and consumer-protection claims
IP infringement: the Company, not Apple, handles any third-party IP infringement claim regarding the App
Export compliance: you represent that you are not located in a country or region subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties
Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of this Section 13.3 and may enforce it upon your acceptance of these Terms

14. Contact Us

For questions about these Terms:

Company: Mantu (Shanghai) Travel Consulting Co., Ltd. (缦途（上海）旅游咨询有限公司)
Address: Building 1-3, No. 63 Liantai Road, Baoshan District, Shanghai (上海市宝山区联泰路63号1-3幢)
Email: support#rebatetrail.com (replace # with @)